Complaints Procedure

If you have a complaint with any aspect of the service you have received from any member of staff, we want to hear about it. Your feedback is very important to us and treating customers fairly is central to our business, therefore if you are dissatisfied, we are committed to helping you in the best possible way and providing you with a fair and reasonable complaints management process that is designed for your best interests. If you wish to make a complaint, please follow these steps:

1. Contact us

Email: david@driverdeals.co.uk

If you wish to contact us by telephone, please call David on 01684 218428, advising that you wish to make a complaint and we will discuss details of your complaint.

2. Acknowledgement

You can expect to receive formal acknowledgment within 5 days. It is likely that we will call you to discuss the details and clarify all relevant points in order for us to conduct a full investigation.

3. Investigation

We will then fully investigate your complaint, listen to any relevant call recordings, go through any email history and conduct any internal meetings in order to establish the cause of the complaint and any actions that need to be taken to resolve the complaint.

4. Formal response

You will then receive a formal response to your complaint within 30 days.

---

Driver Deals
Unit D2, The Courtyard, Tewkesbury Business Park, GL20 8GD
Tel: 01684 218428
Email: david@driverdeals.co.uk
Website: driverdeals.co.uk